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Discover the world of GenesisDiscover the world of Genesis

Owner's Experience CentreOwner's Experience Centre

All that a Genesis owner needs—all in one place. Explore a wide range of owner resources that are designed to elevate your driving experience to an all-new level. All that a Genesis owner needs—all in one place. Explore a wide range of owner resources that are designed to elevate your driving experience to an all-new level.

Owner's ResourcesOwner's Resources

  • Genesis emblem Genesis emblem
    RecallsRecalls

    Maintain an exceptional driving experience.

    Search Recalls
  • steering wheel steering wheel
    Navigation UpdatesNavigation Updates

    Get the latest road and safety information.

    Download Now

Genesis Intelligent Assistant AppGenesis Intelligent Assistant App

  • Phone held up to Genesis vehicle door handle Phone held up to Genesis vehicle door handle
    SET-UP GENESIS DIGITAL KEY ON YOUR SMARTPHONE OR SMARTWATCHSET-UP GENESIS DIGITAL KEY ON YOUR SMARTPHONE OR SMARTWATCH Watch the Video
  • Remote Start presets on phone Remote Start presets on phone
    SET-UP REMOTE START PRESETSSET-UP REMOTE START PRESETS Watch the Video
  • Infotainment updates screen on laptop Infotainment updates screen on laptop
    UPDATE VEHICLE’S INFOTAINMENT & NAVIGATION SYSTEMUPDATE VEHICLE’S INFOTAINMENT & NAVIGATION SYSTEM Watch the Video
  • Hand holding a phone with the Connected Services login page open Hand holding a phone with the Connected Services login page open
    RESET GENESIS CONNECTED SERVICES PASSWORDRESET GENESIS CONNECTED SERVICES PASSWORD Watch the Video
Watch the Full Video Series
Additional Resources
Vehicle Manuals Genesis Finance Portal Warranty Details
GENESIS GUEST CAREGENESIS GUEST CARE

For all general inquiries, please contact Genesis Guest Care:

1-866-999-9895
experience@genesis.ca
Hours: Monday - Friday / 9:00 a.m. - 5:00 p.m. EST
(Saturday - Sunday / Closed)

Ask a Question
Genesis FinanceGenesis Finance

For all inquiries regarding a new or existing Financing Plan, please contact Genesis Finance:

1-800-205-0402
service@genesisfinance.ca

ROADSIDE ASSISTANCEROADSIDE ASSISTANCE

In the unlikely event that you require roadside assistance, our team is available to assist. Please contact us at:

1-844-436-4333
Hours: 24 hours a day / 7 days a week

FURTHER SUPPORTFURTHER SUPPORT

We are committed to delivering exceptional products and services for all our guests. If however, we have unfortunately not met the high standards to which we hold ourselves, we are here to try and resolve any situation in a fair and transparent way. For all feedback, please email us at:

experience@genesis.ca

PARTS AND ACCESSORIES

Designed to look elegant and function beautifully, Genesis Accessories can help you stand out and go further in equal measure. Explore your options and take your Genesis experience to an all-new level.

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PROTECTION PLAN PRODUCTS

Protect yourself from additional costs at the end of your lease. Sit back, enjoy the comfort of your Genesis and embark on a worry-free ownership experience with plans such as Extended Warranty, Excess Wear & Use, and Appearance Protection.

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GENESIS CONNECTED SERVICES

A new dimension of on-road connectivity with a suite of digital applications and remote services—features designed to keep you and your vehicle in touch, even when you're not.

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DOWNLOAD THE GENESIS INTELLIGENT ASSISTANT APP
Google Play App Store