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FAQFAQ

We have gathered frequently asked questions and their answers in one place.We have gathered frequently asked questions and their answers in one place.

FREQUENTLY ASKED QUESTIONS

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ROADSIDE ASSISTANCE
[ROADSIDE ASSISTANCE]

What is the deadline for submitting a claim?

A claim should always be submitted as soon as possible but not exceeding 60 calendar days. 

[ROADSIDE ASSISTANCE]

When will I receive my reimbursement?

Reimbursements take roughly one week to process, after which time, if eligible, an e-transfer or cheque will be sent to the address provided in your claim.

[ROADSIDE ASSISTANCE]

How do I follow up on the claim status?

At any time you may return to the online claims portal and login to view your status. Alternatively, a member of our solution centre team is available 24/7 to help answer your questions. 

[ROADSIDE ASSISTANCE]

How do I create an account?

Visit https://roadsideclaims.xperigo.com, select 'Create Account', and complete the required contact information to register a new account.

[ROADSIDE ASSISTANCE]

How do I recover my password?

Should at any time you need to recover your password, click on the 'forgot password' button and follow the simple steps.

[ROADSIDE ASSISTANCE]

What is a claim?

A claim consists of instances where a guest has opted to obtain their own roadside assistance services outside of the offered program or where there are expenses incurred due to a mechanical breakdown which meet the necessary eligibility requirements. 

[ROADSIDE ASSISTANCE]

What are the next steps after submitting a claim?

A claims specialist will review all documentation that has been presented to ensure a fair and equitable reimbursement. There is no need for any further action once this step has been completed.

[ROADSIDE ASSISTANCE]

What supporting documents are needed to make a claim?

- Work/Repair order (provided by Distributor)

- Tow invoice, which terminates at an authorized Distributor/repair facility

- Light roadside services invoice, such as a boost or spare tire installation

- Hotel receipts (provided the hotel was not booked prior to the mechanical breakdown)

- Meal receipts (excluding tips and alcoholic beverages)

- Alternative transportation receipts (excluding fuel, gasoline, insurance, and RSA)

- Incidentals



[ROADSIDE ASSISTANCE]

What is a VIN and how do I find it?

A VIN, also known as the vehicle identification number, is a unique identifier and can be located in several places throughout your vehicle. It can be found on your ownership document, insurance document, on a sticker inside the driver's side door jam, or visible from outside under the windshield (typically on the driver's side).

[ROADSIDE ASSISTANCE]

How will I receive my reimbursement?

All reimbursements are by e-mail transfer or via Canada Post standard mail.