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We have gathered frequently asked questions and their answers in one place.We have gathered frequently asked questions and their answers in one place.

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[ROADSIDE ASSISTANCE]

What is the deadline for submitting a claim?

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A claim should always be submitted as soon as possible but not exceeding 60 calendar days.

[ROADSIDE ASSISTANCE]

When will I receive my reimbursement?

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Reimbursements take roughly one week to process, after which time, if eligible, an e-transfer or cheque will be sent to the address provided in your claim.

[ROADSIDE ASSISTANCE]

How do I follow up on the claim status?

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At any time you may return to the online claims portal and login to view your status. Alternatively, a member of our solution centre team is available 24/7 to help answer your questions.

[ROADSIDE ASSISTANCE]

How do I create an account?

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Visit https://roadsideclaims.xperigo.com, select 'Create Account', and complete the required contact information to register a new account.

[ROADSIDE ASSISTANCE]

How do I recover my password?

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Should at any time you need to recover your password, click on the 'forgot password' button and follow the simple steps.

[ROADSIDE ASSISTANCE]

What is a claim?

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A claim consists of instances where a guest has opted to obtain their own roadside assistance services outside of the offered program or where there are expenses incurred due to a mechanical breakdown which meet the necessary eligibility requirements.

[ROADSIDE ASSISTANCE]

What are the next steps after submitting a claim?

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A claims specialist will review all documentation that has been presented to ensure a fair and equitable reimbursement. There is no need for any further action once this step has been completed.

[ROADSIDE ASSISTANCE]

What supporting documents are needed to make a claim?

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- Work/Repair order (provided by Distributor)

- Tow invoice, which terminates at an authorized Distributor/repair facility

- Light roadside services invoice, such as a boost or spare tire installation

- Hotel receipts (provided the hotel was not booked prior to the mechanical breakdown)

- Meal receipts (excluding tips and alcoholic beverages)

- Alternative transportation receipts (excluding fuel, gasoline, insurance, and RSA)

- Incidentals

[ROADSIDE ASSISTANCE]

What is a VIN and how do I find it?

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A VIN, also known as the vehicle identification number, is a unique identifier and can be located in several places throughout your vehicle. It can be found on your ownership document, insurance document, on a sticker inside the driver's side door jam, or visible from outside under the windshield (typically on the driver's side).

[ROADSIDE ASSISTANCE]

How will I receive my reimbursement?

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All reimbursements are by e-mail transfer or via Canada Post standard mail.

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^0 payments (payment deferral) for 180 days is available on promotional finance offers of in‑stock 2021/2022 Genesis models. Payment deferral applies to only promotional finance offers on approved credit and proof of income may be required. If the payment deferral offer is selected, the original term of the finance contract will be extended by 5 months (150 days). Genesis Motors Canada will pay the interest during the first 5 months (150 days) of the finance contract, after which the purchaser will pay all principal and interest owing in equal installments over the remaining term of the contract. Payments on finance contracts are paid in arrears. Based on monthly payment frequency. On promotional finance purchases of new Genesis vehicles, with the exception of the down payment, if applicable.

™/®The Genesis names, logos, product names, feature names, images and slogans are trademarks owned or licensed by Genesis Motors Canada, a division of Hyundai Auto Canada Corp. All other trademarks and trade names are those of their respective owners. Genesis Canada, 75 Frontenac Drive, Markham, ON L3R 6H5, Canada.

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Electrified GV70
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